Shipping policy

1. Order Processing Time

The processing time for orders is typically 1-3 business days from date of purchase.  If there are any unexpected delays or issues with your order, we will promptly notify you via email.

2. International Shipping

Currently, we primarily serve customers in Canada and the United States, with the exception of our affiliate partners independently provide information regarding the countries they ship to on their respective websites. However, we are actively working on expanding our shipping options to accommodate international customers. Please stay tuned for updates on international shipping availability.

3. Order Tracking

You will receive an email with a tracking number as soon as your order has been shipped. This tracking number will allow you to monitor the status and location of your package.

4. Shipping Address

Please ensure that you provide accurate and complete shipping information during the checkout process. We are not responsible for any delays or non-deliveries resulting from incorrect or incomplete address details provided by the customer.

5. Lost or Damaged Shipments

In the unlikely event that your order is lost or damaged during transit, please contact our customer support team through our Contact Us page as soon as possible. We will work diligently with our shipping partners to resolve the issue and ensure you receive a satisfactory resolution.

6. Shipping Holidays

Please be aware that our shipping carriers may observe holidays, which could affect the delivery timeframe of your order. 

9. Contact Us

If you have any questions or concerns regarding our shipping policy or the status of your order, please do not hesitate to reach out to our dedicated customer support team through our Contact Us page.

Thank you for shopping at Home Intentions Essentials. We appreciate your trust in us and look forward to providing you with high-quality home goods and exceptional service.